Returns/Exchanges

Returns & Exchanges
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

Laser Cut Templates
Laser cut guitar routing templates are not returnable or exchangeable. In the event of a template set being misfabricated by Ponoko (the company that does my laser cutting), I'll work with them to get you sent a corrected replacement.

Guitar Plates / Switch Spacers
To be eligible for a return, your item(s) must be unused and in the same condition that you received it.

To set up the return, please email me at factionguitars@gmail.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

There are certain situations where only partial refunds are granted (if applicable).

Refunds (If Applicable)
Once your return is received and inspected, I will set up the refund through Shopify’s system.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. PayPal refunds are typically instantaneous, while credit cards or other forms of payment may take a few days.

Late Or Missing Refunds (If Applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at factionguitars@gmail.com

Exchanges (If Applicable)
I’m happy to exchange items (laser cut templates not included) as long as you’re willing to pay for the return shipping and shipping of the new item to you. Please contact me at factionguitars@gmail.com if you want to swap something out.

Shipping
To return your product, after receiving the go ahead from me through email, you should mail your product to: Faction Guitars, 4002 Silver Lake Trail, Heartland Texas US 75126.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.